COVID-19: Important information


Updated November 28th, 2020

Supporting your well-being and travel plans

As a guest of Jadran Hotels & Camps we appreciate your loyalty and the trust you place in us as a travel partner.
Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.

In order to facilitate entry to the Republic of Croatia and familiarize travelers to Croatia with the epidemiological measures in force, Ministry of Interior launched the Enter Croatia website where you can find the online form for crossing the border.


  • A list of destinations where it is possible to do the COVID-19 testing can be found at the link
    • Local Health Center
    • T: +385 51 241 055 (it is necessary to call ahead)
    • A: Kotorska ulica bb, Crikvenica
    • Microbiological department of the teaching institute of public health in Rijeka
    • (detailed instructions are published in Croatian, English, Italian and German)
    • E:
    • T: +385 51 554 803
    • A: Krešimirova 52a, Rijeka

Please find the newest updates on tourism in Croatia on the web page


We would like to help you organize your trip in these specific circumstances, thus we have adapted our booking policies and made them even more flexible (applies to all bookings made through our website and booking centre for 2020):

  • Existing reservations (made until 6 April 2020)

For reservations until 22 May 2020, it is possible to transfer the number of days of your existing reservation to any available date in 2020 at the booked accommodation unit.

For reservations after 22 May 2020, it is possible to postpone the reservation to another available date in 2020 and 2021, or cancel your reservation up to 3 days before arrival. In case of a non-refundable price list, no refund is possible, but it is possible to use the amount paid for another available date in 2020 and 2021.

Booking modifications can be made up to 3 days before arrival. For more information contact us via our booking centre at or +385 51 800 480.

  • New bookings (made after 6 April 2020)

New reservations are subject to updated booking conditions, which include free cancellation no later than 2 or 3 days before arrival, depending on the type of the price list, and non-refundable rates are not possible, but up to 3 days before arrival it is possible to use the paid amount to stay in any which available date in 2020 and 2021.

Booking modifications can be made up to 3 days before arrival. For more information contact us via our booking centre at or +385 51 800 480.

For all existing and new reservations we have provided Jadran voucher which gives you complete flexibility in managing your reservations.

If you have booked your accommodation through the agencies that offer accommodation in our accommodation facilities, please contact them directly to find out all the possibilities regarding changing the arrival times or cancellation.


Your safety and health are our top priority. We keep following the instructions of all relevant institutions in Croatia to ensure that the activities we undertake are comprehensive and appropriate.

Accordingly, we have prepared procedures to guarantee the safety of guests and our employees, in accordance with the guidelines of the Croatian Institute of Public Health and the latest standards in the hotel industry (employee education, additional specific cleaning and disinfection measures, availability of protective equipment and disinfectants for guests and employees, special safety measures in the preparation and serving of food and beverages, etc.) and you can find more details here.

Upon opening our hotels and campsites, we will continue to implement the prescribed measures and adapt to any new guidance issued by the competent authorities.

We will see you soon and try our best to help you have an unforgettable vacation!

We look forward to seeing you again! Stay healthy.

For any additional questions, please contact our reservation center by e-mail: or number +385 51 800 480.

Booking and info


+385 51 800 480

MON-FRI: 8:00 AM-18:00 PM

SAT: 8:00 AM-16:00 PM


Bana Jelačića 16,
51260 Crikvenica

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