FAQ

Basic Information

In case of early arrival at the facility, is it possible to enter before check-in time?

It is necessary to contact the front desk upon arrival and check availability.

Is it possible to stay in the room longer on the day of departure?

It is necessary to contact the front desk and check for the possibility of a longer stay.

Are towels in hotels included in the price of accommodation?

In all our hotels, towels are included in the price and are waiting for you in the room.

Is it possible to store medicines?

If the room does not have a mini bar, it is possible to store medicines in agreement with the front desk.

Is it possible to get gluten-free, vegetarian, or another type of diet?

There is a possibility for all types of diet. Please let the front desk know your needs in advance.

If the date of stay or the number of people changes, will this affect the price?

The price depends on the date of stay and the number of people. Prices are subject to change when changing the booking, which is possible depending on availability.

Is the entire booked stay charged if the stay is shorter?

If an earlier departure is announced before arrival according to the booking conditions, only the number of nights you stay will be charged.

Can a specific room location be requested?

All wishes must be mentioned when booking so that they are considered when assigning a room. Depending on availability, the front desk will respect your wishes.

Is an extra bed/cot available, and is there an additional charge?

A cot can be requested at the front desk upon arrival if available. There is no additional charge.

Are wellness and fitness charged?

There is no charge for wellness, except for beauty treatments that are arranged in the wellness itself. The use of the fitness center is free for guests.

Is parking charged, and can it be booked in advance?

It is not possible to book parking spaces in advance. Parking is charged at most facilities, and it is necessary to check availability with the front desk.

Is it possible to pay for the stay with a bank card?

It is possible to pay for the stay with a bank card at the facility. For more details, please call the booking center.

Is it safe to pay by card on the official website?

Payment by card through the official website is safe, only bookings according to the price list for advance purchases are charged in advance. Bookings according to the standard price list are paid upon arrival at the hotel, in which case a credit card is required exclusively as a guarantee of your booking.

Pools

Are deck chairs and sunshades by the pool included in the price?

Deck chairs and sunshades by the pool are included in the price.

Are the indoor pools open in season?

The indoor pools are open during the entire period of operation of the facility.

What is the water temperature in the indoor pools?

The water temperature in the indoor pools is between 27-29 degrees.

Pets

Are pets accepted in all facilities?

Pets are accepted in all facilities except Boutique Hotel Noemia.

Can I leave my pet in the accommodation unit?

Please do not leave your pet unattended when leaving the accommodation unit.

Can I take my pet to all spaces in the facility?

Pets must be on a leash at all times when outside the room. Pets are not allowed in restaurants, swimming pools, wellness, and fitness centers, but only on the outdoor terrace of the restaurant/swimming pool unless it is a service dog.

Camps

Is it possible to enter the camp during the night?

Elements Camping Selce can be entered with a vehicle until 10 p.m., and guests can enter on foot at any time. Camping Kačjak and Camping Baško Polje have no restrictions, and entry is possible anytime. The front desk for Camping Kačjak, Elements Camping Selce, and Camping Baško Polje is open 24 hours daily.

Do Camping Kačjak and Elements Camping Selce accept campers?

Camping Kačjak accepts only guests with a tent or a smaller camper. Elements Camping Selce and Camping Baško Polje welcome campers and guests with tents. For more questions, you need to send an email to the camp.

Elements Camping Selce e-mail: kampselce@jadran-crikvenica.hr

Camping Kačjak e-mail: kacjak@jadran-crikvenica.hr

Camping Baško Polje e-mail: kamp.baskopolje@club-adriatic.hr

Where can I find prices for camping services?

The price list of camping services can be viewed and printed on the page of each individual camp.

Is it possible to book a pitch or a camping spot?

It is possible to book only by e-mail of the camp or on arriving at the camp.

Elements Camping Selce e-mail: kampselce@jadran-crikvenica.hr

Camping Kačjake e-mail: kacjak@jadran-crikvenica.hr

Camping Baško Polje e-mail: kamp.baskopolje@club-adriatic.hr